Clients reviews about Utopia Property Management

All I can say is WOW! What a difference an accessible, involved and proactive ownership makes. Sixteen months of lip service and lassitude relative to our complaints became a classic study in contrast when we made contact with the new owners of Encore - specifically, Stewart. We had an ongoing problem with a neighbor who was renting a home managed by Encore. Our issues were met with rudeness and outright falsehoods prior to September of this year (2019). We finally resorted to a Facebook posting expressing our disgust with their business practices. Stuart (one of the new owners) reached out to us to gather information regarding our complaints. Distilled to its essence, problems addressed and solved to mutual satisfaction within 30 days. Thank you Stewart and Encore ~ Bill M

Moving into Utopia Property Management-Redmond felt like a fresh start after a period of uncertainty in my housing situation. From the very first interaction, the leasing process was explained in a way that reduced confusion instead of adding to it. I remember expecting delays with paperwork and approval steps, but everything moved in a structured and timely manner. After moving in, I had a minor plumbing concern that I reported, and it was handled sooner than I anticipated. What stood out most was how consistently communication stayed open, so I never felt ignored or left waiting for updates. Over time, the property remained well maintained, and that steady level of care made daily life feel predictable and comfortable. ~ Jiles J

I am without words for the person who accused the property manager at Encore saying that they had personal property belonging to their Grandmother stolen by the property manager at Encore. I worked with the property manager at Encore, Shannon Smith, for many years back in the 90s. She is one of the most honest and outstanding person I ever had the privilege of working with. I am now a property manager myself and I know exactly the type of renter that would post something so horrible as to suggest they were robbed. It's not the kind of renter that anyone wants as a tenant. As far as the person who made that post, I hope to God you are a homeowner by now and not an ongoing nightmare for other property managers out there. ~ Pamela M

My experience with Utopia Property Management in Redmond has been fantastic. The team is incredibly attentive and always quick to resolve any issues that arise. Maintenance concerns are addressed promptly, and the overall upkeep of the property is impressive. From the beginning, the leasing process was seamless and clear, making everything easy to understand and navigate. What I appreciate the most is how effortless it is to handle everything through the online portal, from paying rent to requesting repairs. Utopia genuinely puts effort into ensuring a comfortable and hassle-free living experience. I’ve always felt appreciated as a tenant, and it’s clear they value tenant satisfaction. For anyone looking for a dependable and professional property management company, I would highly recommend them. ~ Matt H

I personally didn't have a single problem. Everyone was always very nice. From the getgo we needed a 6 month lease instead of month to month and they let us do it. Then after 6 months went to a full year lease which is what I wanted. They verbalized appreciation for maintaining the property and planting flowers. When something broke they were on it. My dishwasher broke and a new one was ordered same day and it was installed upon delivery. They let us know when maintenance was going to be done. We lived in our home comfortably and without issues for almost 3 years. I haven't heard back on deposit yet, but I surely do not expect it all back. Only good things to say. ~ Annamarie F

Miranda is amazing! I would recommend her over and over again. I’ve never met someone so invested in helping you find the rental home that suits all my families needs!! Miranda has went out of her way every time we needed her to come look at a house we had interest in. Every question we had she was quick to get us the answer and very helpful with anything we needed. Miranda has made sure to help us every step of the way! She is truly amazing at what she does and an amazing person. I would highly recommend Miranda for all your home renting needs. She is amazing and made this process so simple and easy, while still making sure we got the best fit for our family!! Thank you Miranda!!! ~ McKenzie Z

The new owners of Encore Property Management truly care! It's hard reading some of these reviews... This is not an easy business to be in. As an owner of rental properties, I appreciate their communication, timely responses to my questions, and responsiveness to tenants when there is an issue. They have taken care of every maintenance issue and made sure the properties were in good shape. I still need to be involved and bring up issues when they arise, but they make renting out a property, finding tenants, and taking care of them a breeze. They have also made paperwork and payments much simpler, transitioning from the old owner's paper format to an electronic portal. Property Management is not easy... and there can be people who are angry or frustrated with the smallest things. The owners and staff currently at Encore are always respectful and willing to communicate. Thank you! ~ Maureen K

When I first moved into Utopia Property Management-Redmond, I was coming from a very stressful housing situation, so I was cautious about everything. The early days involved a few small concerns, but what stood out was how consistently the team responded. Every maintenance request I made was acknowledged and handled in a structured way instead of being delayed or ignored. Over time, I noticed the property staying better maintained, and that slowly changed my overall experience. What once felt uncertain eventually became a stable and comfortable living environment where I could focus on my daily routine without constant worry. ~ Makai S

The heat went out during the last cold spell at the house I'm renting & I called into Utopia which has a maintenance department that helped me out almost immediately. I was updated as to which company would be coming out to help me get my heat back. Communication was great!! The issue was resolved before the end of the day and I was able to have a cozy nights sleep, thank you to Sara in the maintenance department who was so quick to respond to my request for help. In the past when I've rented from an owner directly I've had to find my own repair companies and the service has never been so quick. ~ Brian H

I moved into my apartment feeling unsure about management quality, but Utopia changed that impression almost immediately. From day one, communication felt clear, respectful, and genuinely helpful. A small maintenance concern came up during my first week, and I expected delays, but Utopia handled everything quickly and professionally. What impressed me most was how follow-up didn’t stop after the fix—they checked again to make sure everything stayed perfect. Living here now feels stress-free, organized, and comfortable in a way I hadn’t experienced before. ~ Terrell P

Since management has changed hands we are very pleased with utopia management. The owners are very kind. I had an emergency plumbing issue last friday around 3pm and in no time maintenance arrived and fixed the issues and we were pleased. We have been renters for 4 years and so far so good 👍excellent communication with realtors and maintenance. I want to also include Jessica Ray for her outstanding communication skills work ethic and knowledge, she is absolutely 💯 magnificent! Thank you kindly for your hard work and dedication at utopia management redmond, oregon. ~ rhonda j

Nothing matters more to me than feeling secure in my own home, and Utopia Property Management in Redmond has delivered that in every possible way. The entire property is exceptionally well lit at night, and the motion sensor lights in the parking lot provide an extra layer of reassurance. The team also keeps all entry gates and door locks in perfect working condition, which gives me complete confidence even when I return late from work. I sleep peacefully every single night knowing I am so well protected. ~ Richard P

Utopia Property Management Redmond has been more than just a management company for me; they’ve been a true partner. When I first rented out my property, I worried about tenant issues and unexpected repairs. Their team stepped in with professionalism, guiding me through every detail. They handled maintenance swiftly, kept tenants satisfied, and gave me peace of mind with transparent communication. I realized that property ownership doesn’t have to be stressful when you have such a reliable team. ~ Julian C

My wife and I inherited a property a few years ago and tried managing it ourselves which quickly turned into a nightmare of midnight phone calls and broken appliances. We finally decided to hand the reins over to Utopia Property Management - Redmond and it completely changed our lives. They stepped in immediately to assess the deferred maintenance and got the house up to code within weeks. Now we just sit back and receive our monthly statements without ever having to worry about a leaking roof or a missed rent payment. ~ Norma M

Arriving at Utopia Property Management-Redmond felt like stepping into a place where everything already had structure. I remember expecting a complicated move-in process, but instead it was handled with surprising clarity. Every step was explained in a calm and organized way, so nothing felt overwhelming. After settling in, even small maintenance situations were handled with attention and care. That steady support created a sense of trust over time, making the home feel genuinely comfortable to live in. ~ Bryan S

My husband and I own Hawaiian Sons Lawn Care. We are very grateful vendors for the Central Oregon Utopia Team but especially Jessica Rae. She goes above and beyond to communicate with us. She answers her phone more often than not and she returns calls promptly if she happens to miss our call. Even though she’s busy she always answers her phone and calls us with a chipper voice. Her kindness is way above what you would expect from a PM manager. She’s patient, kind, caring, smart, insightful, wise and she’s a great teacher as we get to know how things go working with Utopia. Jessica is a voice behind a phone, words written on a screen behind emails; we haven’t met her in person but we talk to her more than we talk to our own bffs. Jessica, if you read this, please know how grateful we are to you! Your communication skills are above and beyond anything we’ve ever received from any other property management company. You’re a joy to work with! Thank you for being so great and so easy to work with! ~ Emily I

The noticeable upgrades made to this property by Utopia Property Management in Redmond have truly transformed the living experience. They recently replaced all the old appliances with energy efficient stainless steel models and renovated the entire lobby area. The improved landscaping and new outdoor seating have also made the complex feel much more inviting. It is clear they are committed to continuously enhancing their properties rather than letting them age. ~ Eric M

Every maintenance request I've submitted to Utopia Property Management-Redmond has been handled with speed and professionalism. I get a confirmation right away, a time estimate shortly after, and actual follow-through on that estimate. The technicians are knowledgeable and efficient, and they explain what they did before they leave. Utopia Property Management-Redmond has turned maintenance — usually the most frustrating part of renting — into a completely stress-free experience. ~ Royce B

My journey with Utopia Property Management-Redmond started when I was searching for a stable rental situation after a stressful move. From day one, the property management experience felt structured and predictable. I didn’t have to guess what was happening next because everything was clearly guided. The office manager communication at Utopia Property Management made paperwork and instructions easy to follow, which removed a lot of pressure during the transition. ~ Symia M

Utopia Property Management has completely changed how I view renting. There’s never any confusion about communication or payments. Their online systems are simple, transparent, and secure. When something breaks, the maintenance team shows up fast and does quality work. I appreciate how they check in to make sure repairs were done right. Living here has been comfortable, predictable, and stress-free. It feels great knowing management genuinely cares. ~ Courtney A

They have been super great at communicating with all situations. Repaired the sink within a week of us notifying them. Edit to Update: Elise has been amazing to work with through roomate changes and continued repairs. They have taken ownership of the repairs the last property management company was not keeping up on and have really done their best to keep the property in good condition. I have never been this needy of a tenant and they really stepped up to the plate. ~ Erica N

The level of support I have received from Utopia Property Management in Redmond has been absolutely incredible. Every staff member I have interacted with has been patient, knowledgeable, and genuinely eager to help with any concern I bring up. They take the time to explain things clearly and never make me feel rushed or unimportant. Having such a supportive team has made my entire renting experience completely stress free and enjoyable. ~ Walter W

Living here has been an absolute joy, all thanks to the consistently positive experience provided by Utopia Property Management in Redmond. Every interaction with the team leaves me feeling valued and respected, from the warm greetings at the office to the prompt responses to my emails. The property itself is always well maintained and the community feels safe and welcoming. I genuinely look forward to coming home every single day. ~ Caleb P

One thing I truly appreciate about Utopia Property Management in Redmond is how quickly they respond to any issue. Whenever I submit a maintenance request, I receive a confirmation within minutes and a technician is scheduled the same day. They even call after the work is done to make sure everything is working properly. Their attention to detail and speed has made my living experience completely worry free. ~ Gerald Y

Reviews from our customers